What are the basic steps of statistical process control?
What will be an ideal response?
Statistical process control consists of the following:
a. Selecting a sample of observations from a production or service process,
b. Measuring one or more quality characteristics,
c. Recording the data,
d. Making a few calculations,
e. Plotting key statistics on a control chart,
f. Examining the chart to determine if any unusual patterns, called out-of-control conditions, can be identified, and
g. Determining the cause of out-of-control conditions and taking corrective action.
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Which of the following is a reason why marketers see appeal in using mobile devices as a communication tool?
A) Users frequently share the devices. B) Marketers can personalize messages. C) Users turn them on only when they want to engage with brands. D) They do not distract consumers by offering a payment system. E) They are used only in limited locations.
The owner of Khan Chemicals sees employee John steal $10 from a company cash register. John has never been in trouble at work before. The employer
A) can fire John without payment because stealing is a fundamental breach of the employment relationship B) cannot fire him but must use progressive discipline C) can fire him and will be able to pay a lesser amount of common-law notice because of the stealing D) can fire him and will only have to pay compensation based on statutory notice because of the stealing E) both C and D