A growing number of companies require some of their upper level executives to spend time performing job duties of rank-and-file employees. When the vice president of DaVita Inc., a major provider of dialysis treatment, spent three days working in one of the company's clinics, she understood
A) that the company's polyester uniform caused her to sweat a great deal.
B) evidence of fraud in several clinic locations.
C) how the need to respond to life-threatening emergencies can result in delays in completing corporate-mandated reports.
D) situations where employees were treating customers properly.
Answer: C
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