Which of the following is not a critical dimension for successful implementation of TQM in a service context?
a. information and analysis system
b. customer focus
c. human resource management
d. employee satisfaction
e. decision centralization
e
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According to the International Data corporation, the market share, in the second quarter of 2011,
of the world's top five mobile vendors was as follows: Nokia, with 24.2%; Samsung, with 19.2%; LG, with 6.8%; Apple, with 4.5%; and ZTE, with 4.5%. Considering the fact that Apple focuses on the aesthetics of its products and distinctive advertising, and targets the affluent, tech-savvy segment, it is a ________ in the cell phone market. A) market niche firm B) market challenger C) market leader D) market follower
The burden of proof always lies with the party seeking contractual changes
Indicate whether the statement is true or false