The important fact to recognize about the overall balance of payments is that it is always in balance, although imbalances do occur in subsets of the overall balance

Research suggests that a certain degree of role conflict and ambiguity:

A. Increases role stress B. Can be beneficial to the customer and the organization C. Decreases skill levels D. Guarantees salespeople will be motivated to quit E. Provides extrinsic rewards

Which of the following is the best example of general damages in a products liability case?

A. Johnson never could throw a ball very well anyway. B. Johnson never could play softball again. C. Johnson was billed $100.00 for parking at the hospital. D. Johnson's insurance company paid her hospital bill.