Planning means that an organization develops objectives while in the process of taking action

All of the following are possible process capability situations except ________

A) the natural variation in the output is smaller than the design tolerance B) the natural variation and the design specifications are about the same size C) the natural variation, the unnatural variation, and the design specifications are nearly the same D) the range of process variation is larger than the design specifications

Chandra owns a goods delivery business. When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them that cooperation with one another is necessary for the continued profitability of the firm, and also for their job security. Chandra is controlling conflict by:

A) expanding the resource base. B) using appropriate coordination techniques. C) focusing workers' attention on superordinate goals. D) matching personalities and work habits of workers. E) changing established procedures.