Chandra owns a goods delivery business. When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them that cooperation with one another is necessary for the continued profitability of the firm, and also for their job security. Chandra is controlling conflict by:

A) expanding the resource base.
B) using appropriate coordination techniques.
C) focusing workers' attention on superordinate goals.
D) matching personalities and work habits of workers.
E) changing established procedures.

C

Business

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The person responsible for bringing a public nuisance case against a polluter is:

a. a city or state attorney b. a private citizen whose land is affected c. a private citizen who has been made ill by the pollution d. the Supreme Court e. the governor of the state affected by the pollution

Business

You take out an installment loan to purchase a time-share costing $18,000. You make a down payment of $2,700 and finance the balance by making monthly payments of $762 for 24 months. Use Table 13-1 from your text to find the APR

A) 17.50% B) 17.75% C) 18.00% D) 18.25%

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