What does the term "elaboration" refer to in the elaboration likelihood model?
What will be an ideal response?
listeners' tendencies to think about information and arguments related to the topic
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According to your text, a study about employee satisfaction and productivity found that all of the following were true about employees who perceived their bosses to be ethical except:
a. They were more willing to do what their bosses asked them to do. b. They have more confidence in their ability to achieve tasks. c. They were willing to do jobs that they aren't trained for. d. They were willing to work harder for the good of the organization.
Which of the following is one of the four major causes of poor listening discussed in your textbook?
A. listening empathically rather than critically B. suspending judgment about a speaker's ideas C. taking key-word notes during a speech D. concentrating on a speaker's evidence and reasoning E. focusing on a speaker's appearance or delivery