As a speaker, being ethical is more important than being persuasive

Agencies create __________ to ensure that advertisements reach the right target audiences

Fill in the blank with correct word

Customer service "gaps" indicate where communication problems result in customer relations problems. Which of the following could contribute to poor customer service?

A. Lack of teamwork B. Employee role ambiguity C. Lack of interaction between management and customers D. All of the above E. A and B only