Customer service "gaps" indicate where communication problems result in customer relations problems. Which of the following could contribute to poor customer service?
A. Lack of teamwork
B. Employee role ambiguity
C. Lack of interaction between management and customers
D. All of the above
E. A and B only
D
Communication & Mass Media
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It is a good idea to take notes during an interview
A. True B. False
Communication & Mass Media
As a speaker, when yougive your full attention to the questioner, listen politely, and respond courteously, you are
A) listening nonjudgmentally. B) neutralizing hostile questions. C) giving a "double-barreled" talk. D) using organized signposts.
Communication & Mass Media