The ____________ is the difference between what senior management believes customers expect and customers' actual needs and expectations

Which country was the world's most dominant industry power was in the early 1960s?

What will be an ideal response?

Which of the following is NOT one of the five basic approaches to managing demand?

a. Taking no action and leaving demand to find its own levels. b. Reduce demand in peak periods. c. Increase demand when there is excess capacity. d. Inventory capacity until demand increases. e. Inventory demand by creating a formalized queuing system.