Which of the following is NOT one of the five basic approaches to managing demand?
a. Taking no action and leaving demand to find its own levels.
b. Reduce demand in peak periods.
c. Increase demand when there is excess capacity.
d. Inventory capacity until demand increases.
e. Inventory demand by creating a formalized queuing system.
d
Business
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Which of the following is a product attribute that may be difficult to evaluate even after it has been experienced?
A) search quality B) service quality C) experience quality D) credence quality E) benefit quality
Business
To apply the Pygmalion effect, take the worst performing member of the group and give him or her a visible punishment
Indicate whether the statement is true or false.
Business