Monique contracts with Mrs. Jones to build a fireplace in Mrs. Jones’ home for $5,000. After completing the fireplace, Monique sends an invoice to Mrs. Jones. Which of the following is true?
A. Mrs. Jones is a secured creditor.
B. Monique is an unsecured creditor.
C. Mrs. Jones is in default.
D. Mrs. Jones’ home is collateral.
Answer: B. Monique is an unsecured creditor.
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After closing a sale, the salesperson should do which of the following?
A) Discuss the customer's family and other personal matters. B) Describe the satisfaction that will come from owning the product. C) Ask the customer to write a testimonial about the value of the product. D) Initiate a general conversation about the industry and economy. E) Discuss other products the buyer could have purchased instead.
If the prospect says "no," which of the following should a salesperson LEAST likely do?
A) Thank the prospect sincerely. B) Ask the prospect for future consideration. C) Review the chain of events to identify weaknesses. D) Try to reopen the presentation to confirm the decision. E) Seek general feedback from the prospect through probing.