A study of more than 700 firms reported that companies that used 360-degree feedback systems had a 10.6 percent increase in shareholder value.

When compared to the other Kano model requirements, the attractive requirements have the least influence on customer satisfaction

Indicate whether the statement is true or false

A ________ is a set of cognitive attributes that allows an individual to influence individuals, groups, and organizations from diverse sociocultural and institutional environments

A) winning attitude B) global mind-set C) facile imagination D) charismatic personality