Intensity of emotion seldom varies through the conflict process.

All people in business listen well

Indicate whether the statement is true or false

Which item below is the best example of an organizational ritual or routine?

A. The members of the group decide that e-mail is the best way for them to communicate. B. The members of the group all use the same jargon when describing their product. C. The group comes to accept the new chief executive officer (CEO) as the boss of the organization. D. The organization has a weekly casual lunch get-together called "soup Wednesday."