When a company's processes, procedures, or policies used to "deliver" its products or services cause inconvenience to customers, we are likely to see what kind of turnoff? Give three examples of such turnoffs
What will be an ideal response?
This describes systems turnoffs. Example may include:
• Poor location, layout, parking facilities, phone accessibility
• Employees poorly trained or not enough staffing
• Paperwork hassles for customers
• Delivery or pickup service problems
• Merchandise displays
• Customer follow-up procedures
• Billing and accounting procedures
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Which of the following is a major benefit of employee orientation programs?
a. lowers the likelihood of poor work performance b. limiting job training c. increase the probability of a surprise resignation by the new employee d. limiting candidates for selection e. establishing a job analysis
Which of the following statements pertaining to limited-pay life policies is CORRECT?
A) Insurance protection exists only during the time premiums are actually paid. B) The total premium cost for a single premium life policy is more than the total premium cost for a policy with premiums spread over a period of years. C) A limited-pay life policyowner pays premiums of variable amounts during the life of the policy. D) Both limited-pay life and whole life policies endow at age 100."