Explain the difference between hearing and listening. Why is it important to listen to fellow members of a small group?

As noted in your text, a study by two communication researchers found which of the following to bea common reason people experience communication apprehension?

a. fear of humiliation b. fear of success c. peer pressure d. indecision about their topic

The cooperative style of conflict management focuses on the problem and not the people.

Answer the following statement true (T) or false (F)