Describe the relevance of the "systems view" to our understanding of quality management
What will be an ideal response?
Operations management utilizes the systems view that underlies modern quality management thinking. The systems view involves the understanding that product quality is the result of the interactions of several variables, such as machines, labor, procedures, planning, and management. As a result, managers need to understand that it is the "system" and the interactions between the various components of the system that is responsible for quality, rather than a single functional area, such as manufacturing, personnel, or marketing.
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According to the text, what is one method used for setting advertising objectives?
a. percentage of sales b. contribution margin c. objective and task d. the DAGMAR approach
Which of the following is true of a walk-through during a consultation provided by an Occupational Safety and Health Administration (OSHA) official to an employer?
A) The consultant places a confidential phone call to OSHA informing it about the safety standards being violated by the employer. B) The consultant meets with the employer to briefly review the consultant's role and the obligations of the employer. C) The consultant sends the employer a detailed written report explaining the findings and confirming any abatement periods agreed upon. D) The consultant studies the entire workplace or the specific operations designated by the employer and discusses the applicable OSHA standards.