In letterpress printing, the "job press" platen cannot do which of the following?

Purchase returns are _____ in both the cost and retail columns.

Fill in the blank(s) with the appropriate word(s).

Jennifer is a salesperson and has just finished answering objections of a client. The next step in the selling process for Jennifer is:

A) to make the sales presentation B) acquire knowledge of the client C) the sales closing D) the follow-up