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In the sort instruction shown in the accompanying figure, the _____ attribute defines the language used to determinesortorder.

If you view two versions of the same Word document simultaneously, you will move through the documents using one single scroll bar

Indicate whether the statement is true or false

The _____________________________________________ is a library of procedures, tools and methods that are considered support industry best practices used by successful help desk operations.

Fill in the blank(s) with the appropriate word(s).