The first step in Block's framework of the political process as applied to stakeholder management is to:

What is organizational structure?

a. The geographical location in which a company decides to do business b. A firm's formal reporting relationships, including procedures, controls, authority, and decision-making processes c. The personality of a company and the key elements to motivating employees and understanding why they want to work at that company d. The plan outlining how a company generates revenue and projects its growth

Unlike merchandising companies, income statements of service companies include cost of goods sold as a line item

Indicate whether the statement is true or false