When speaking with someone whose native language is not your own, what could make the communication process easier for the receiver?
A) A written text of your main ideas
B) Speaking louder
C) Watch for a smile or nod of the head to signal understanding
D) Detailed information about issues that may be difficult for the receiver to understand
E) Short, plain words
Answer: E
Explanation: E) Recognizing our own cultural biases and working to minimize those will improve the communication process. Words should be pronounced clearly, stop at distinct punctuation points and develop one point at a time.
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a. true b. false
McDonald's success in franchising in global markets can be attributed to several factors which do not include:
A) a well known global brand name. B) a business system that can be easily replicated. C) local market knowledge. D) cross licensing. E) granting franchisees leeway to tailor menu offerings to suit local tastes.