________ is the process of selecting symbols to represent cognitions

The moment Rodrigo's professor mentioned that the material covered next was not going to be on the final exam, Rodrigo tuned him out and pulled out his phone to text his friend instead. Which listening barrier may impede this interaction?

a. preoccupation b. defensive listening c. conflicting objectives d. emotional listening

You are a reporter being threatened with a libel suit. Which of the following is a correct way to respond?

A. become agitated toward the person making the threat B. check whether the person giving the threat has grounds for legal action C. make any promise necessary to satisfy the person making the threat D. avoid taking down any contact information for the person making the threat