The moment Rodrigo's professor mentioned that the material covered next was not going to be on the final exam, Rodrigo tuned him out and pulled out his phone to text his friend instead. Which listening barrier may impede this interaction?

a. preoccupation
b. defensive listening
c. conflicting objectives
d. emotional listening

Answer: c

Communication & Mass Media

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If a speech to inform leaves the audience confused largely due to the effect of poor organization and imprecise language, the speaker likely devoted too little attention to the feature of

a. coherence. b. motivation. c. associating new ideas with familiar ones. d. clarity.

Communication & Mass Media

The most important characteristic of the special-occasion speech is humor

Indicate whether the statement is true or false

Communication & Mass Media