In his study of managers and their jobs, Professor Harvey Mintzberg identified this as a core management role:

After recording a notice of default, the trustee must wait three month before:

a. selling the property. b. starting the foreclosure process. c. publishing the notice of sale. d. occupying the property.

Examples of preparing customers for service encounters include all of the following EXCEPT ____________

a. printing dress code requests on invitations b. sending reminders of dental appointments c. printing guidelines on customer cards d. billing customers for services rendered e. all of the above are examples of preparing customers for service encounters