Examples of preparing customers for service encounters include all of the following EXCEPT ____________
a. printing dress code requests on invitations
b. sending reminders of dental appointments
c. printing guidelines on customer cards
d. billing customers for services rendered
e. all of the above are examples of preparing customers for service encounters
d. billing customers for services rendered
Business
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Which of the following is an operational measure used in company-wide incentive plans?
A) safety/occupational injury rates B) revenue growth C) earnings per share D) operating income
Business
Rapid technological change in the environment forces an organization to develop a _____ orientation
a. satisficing b. conservative c. renewing d. monitoring e. progressive
Business