When a crisis occurs, you will typically encounter ________

Based on the author's take on e-waste management, a manager would do well to learn that?

A. dealing with e-waste at home can be ten times cheaper than sending it abroad. B. disposal and recycling partners must be audited with the same vigor as suppliers and other partners. C. environmentalists target only the big firms as they can afford to compensate for any environmental damage wrought by their practices. D. e-waste management is simple enough for firms to monitor and track through international agencies such as Fair Factories Clearinghouse. E. appointing environmentalists like Al Gore to the firms board of directors helps avoid legal action and brand tarnishing due to bad e-waste management practices

Too much reliance on _________ power could lead to a mercenary attitude among salespeople rather than a commitment to the overall vision of the organization.

a. legitimate b. reward c. referent d. coercive e. expertise