A sales agent in Utah negotiated an offer on an old home which had problems with the electrical system. The agent did not make an inspection or suggest one be done. The seller says everything works. When the buyer asked, the agent said, "Everything's in good working order." The sales agent is guilty of:

(a) Nothing, because of what the seller said
(b) Not exercising reasonable care
(c) Nothing, because of the fiduciary relationship to the seller
(d) Nothing, because there was no intention of misrepresentation

Answer: (b) Not exercising reasonable care

Business

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In todays environment, customer retention is more important than customer acquisition. The objective of collecting customer information is ________?

A. For Customer Relationship Management B. to support direct sensory perception findings C. to justify the purchase of a Point of Sale (POS) system D. to create efficient consumer response (ECR) E. to implement sales force automation

Business

Engaging in unethical behavior to help the company, such as adding a few extra dollars beyond the actual price to credit card bills,

A) is still classified as unethical behavior. B) helps the company so it is not unethical. C) is classified as a defining moment. D) is classified as misusing company resources.

Business