In todays environment, customer retention is more important than customer acquisition. The objective of collecting customer information is ________?
A. For Customer Relationship Management
B. to support direct sensory perception findings
C. to justify the purchase of a Point of Sale (POS) system
D. to create efficient consumer response (ECR)
E. to implement sales force automation
Ans: A. For Customer Relationship Management
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Which of the following statements best explains why legal arguments often contain significant ambiguity?
A) Legal arguments are expressed in words, and words rarely have the clarity one presumes. B) Lawyers purposely distort the facts of each case in order to assist their clients in appearing favorable before a jury. C) Ambiguity is an important goal of critical thinking. D) Judges choose ambiguous statutes and precedents in order to reach proper and flexible rules of law.