Encouraging additional communication in the close of a negative message
A) is expected, even if you really don't want to discuss the matter any further.
B) should be avoided unless you are truly willing to discuss the matter further.
C) is appropriate for internal audiences, but never for external audiences.
D) should be done only if you direct the audience to contact someone else.
E) isn't a good idea, no matter what the circumstances may be.
Answer: B
Explanation: B) When closing a negative message, manage future correspondence. Encourage additional communication only if you are willing to discuss the situation further. If you are not, avoid statements such as "If you have further questions, please write."
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A Mexican manager is upset at the fact that his German colleague jumps right into business without taking the time to get to know him and establish a relationship
The German manager is frustrated at how long it takes to get anything done and is pushing for quicker decision making. This cultural conflict can be partially explained by: a. the typical impatience of the Germans b. the Mexican's longer time orientation c. the fact that Mexico is high context and Germany is low context d. the problems associated with negotiating in different languages