The commission of a leasing agent is generally based upon a percentage of:
a. the total operating costs incurred running the property.
b. the cash paid by a lessee at the time of signing the lease.
c. the total rent collected by the lessor over the term of the lease.
d. the prevailing commission rates commanded by similar brokers.
Answer: c. the total rent collected by the lessor over the term of the lease.
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Competitive priorities:
A) may change over time. B) are the cost, quality, time and flexibility dimensions that a process or supply chain actually possesses and is able to deliver. C) are used to distinguish between a service that is considered and one that is actually purchased. D) are developed by a review of internal operations capabilities.
The common denominator for decisions on service processes is primarily customer contact
Indicate whether the statement is true or false