The common denominator for decisions on service processes is primarily customer contact

Indicate whether the statement is true or false

TRUE

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Recently a survey was conducted in which customers of a large insurance company were asked to indicate the number of speeding tickets they had received in the past three years. The minimum value in the data was zero and the largest was six tickets

If you wished to illustrate the proportion of people who had three or fewer tickets, you would most likely construct a cumulative relative frequency distribution. Indicate whether the statement is true or false

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Gifts Inter Vivos. Thomas Stafford owned four promissory notes. Payments on the notes were deposited into a bank account in the names of Stafford and his daughter, June Zink, "as joint tenants with right of survivorship." Stafford kept control of the

notes and would not allow Zink to spend any of the proceeds. He also kept the interest on the account. On one note, Stafford indorsed "Pay to the order of Thomas J. Stafford or June S. Zink, or the survivor." The payee on each of the other notes was "Thomas J. Stafford and June S. Zink, or the survivor." When Stafford died, Zink took possession of the notes, claiming that she had been a joint tenant of the notes with her father. Stafford's son, also Thomas, filed a suit in a Virginia state court against Zink, claiming that the notes were partly his. Thomas argued that their father had not made a valid gift inter vivos of the notes to Zink. In whose favor will the court rule? Why?

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