When preparing the report to analyze a proposed quality improvement program, which of the following costs are included in the total costs of undertaking the quality improvement program?

One way to get a clear picture of how consumers view your brand is to build a ____ of their brand associations.

A. Matrix B. Brand Map C. Diagram D. Comparison

FDS is a government agency which holds its yearly appraisals in December and provides employees with merit-based incentives based on their individual performance ratings

Merit is the only criterion for incentives at FDS and this is likely to have a strong positive impact on group performance. Indicate whether the statement is true or false