Conflict management involves implementing strategies to decrease the negative effects of conflict and creating an environment in which conflict can enhance the learning and effectiveness of individuals and the organization

When developing a preparation outline, you should write out everything EXCEPT

A) directions for delivering your speech. B) your specific purpose and a blueprint. C) transitions and signposts. D) your main ideas and all support.

According to the text, anxiety may help people speak better if they view the event _________instead of _________

A) positively; negatively B) neutrally; positively C) neutrally; negatively D) negatively; positively