Cross-connect devices are found in ________

Which of the following is most likely to be a part of customer relationship management (CRM)?

A) a team building activity within the organization B) a training related to a new technology used in the organization for product development C) an annual audit conducted in the company D) maintaining telephone call centers for contact management

Over-engineered products will contain features that customers do not need or want

Indicate whether the statement is true or false