Professor Ramirez was grading Lucy’s paper, which clearly did not represent her best work. Professor Ramirez wrote on the paper, “Lucy, you're a good writer; unfortunately this paper does not reflect this talent.” What face work strategy was Professor Ramirez using?

"Have you ever swum with dolphins?" in an example of a closed questionnaire question

Indicate whether the statement is true or false

A researcher examining the way Apple has used the letter "I" in its products (I-Pod, I-Phone) as a symbol to create identity among its workers and its customers is studying this practice from a ____________ approach.

Fill in the blank(s) with the appropriate word(s).