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Matching

1) making the audience anxious to hear what you have to say A) need 2) presenting a solution to the problem you have identified B) attention 3) telling the audience specifically what they should do to alleviate the problem C) action 4) vividly illustrating the consequences of adopting or not adopting your solution D) satisfaction 5) stating the problem as it exists or will exist E) visualization

Empathic listening can be defined as

A) listening without judgment or evaluation; listening for understanding. B) the procedure whereby details of what we have heard become heightened and emphasized. C) placing ourselves into the position of the speaker so that we feel as the speaker feels. D) information that is sent by a listener telling the speaker how the listener is reacting to what the speaker is saying.