Both culture-general and culture-specific knowledge are necessary to be interculturally competent

Speakers are often advised to appeal to the attitudes of listeners if they want to convince them. They need to understand that an attitude is

a. a judgment or feeling about what is good or bad. b. an overt and observable action. c. a conviction in the existence of something. d. a tendency to behave in a certain way.

When responding to questions, it is a good idea to repeat or rephrase the question

Indicate whether this statement is true or false.