When responding to questions, it is a good idea to repeat or rephrase the question

Jackie sneered and sarcastically said, "I love your outfit," sending a conflicting message to her classmate. This is an example of a(n) __________ message

a. contradicting b. congruent c. undecipherable d. illustrator

Which one of the following is not a key theme in the research regarding reactions to the change process?

A. management support B. resistance C. ownership tension D. community support