____ refers to any interference that distorts or interrupts message flow

An audience that is undecided because its members are

uninformed is one of the easiest audiences to persuade. Indicate whether the statement is true or false

Your textbook offers all of the following guidelines for making an effective apology EXCEPT

a. Take responsibility for your actions with "I" statements. b. Clearly identify the behavior that was wrong. c. Explain why your actions are justified. d. Acknowledge how others might feel. e. Express regret.