What is the best payoff rate for the 3-year ARM?

An approach that involves using the good will of a third party to make contact with the prospect is the:

A) referral approach B) question approach C) product demonstration approach D) survey approach E) premium approach

What is a cost associated with preannouncements?

a. providing information to competitors b. motivate customers to delay purchases of the company's existing products c. undermine your customers trust d. all of the above