According to Mr. W, a manufacturing CEO quoted in 500 CEO's: Lessons From the Heart, "If your ________ are not in order, once you get to the top, nothing will be awaiting you."

You can soften the blow of the bad news in refusing a typical request or claim by A) emphasizing the bad news

B) using the active voice. C) implying the refusal. D) accentuating the negative.

The Organization for Economic Cooperation and Development (OECD) has developed: A) codes of conduct for companies and host countries in an attempt to set ethical standards for both

B) guidelines for interest rates to be charged multinational enterprises. C) codes of conduct for employee practices for multinational corporations. D) none of the above.