You can soften the blow of the bad news in refusing a typical request or claim by
A) emphasizing the bad news
B) using the active voice.
C) implying the refusal.
D) accentuating the negative.
C
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At attention stage, ________ is(are) the most appropriate promotional form(s).
A. Advertising B. Public relations C. Personal selling D. Both advertising and public relations E. Advertising, Public relations, and Personal selling
Which of the following statements represents a person's job attitude?
A) I enjoy my work because it offers me challenges and helps me hone my networking skills. B) I believe my work has a direct impact on the processes of the organization. C) I believe my work performance indicates my caliber and potential. D) I agree with the organization about its commitment to the environment. E) I believe in the organization's objectives about supporting the underprivileged.