Which of the following statements is true of content-oriented listeners?
a. They fail to evaluate the facts offered as evidence.
b. They notice the inconsistencies that a speaker makes.
c. They are sensitive to their partner’s emotional needs.
d. They elicit more information by asking questions.
d. They elicit more information by asking questions.
Content-oriented listeners appreciate details and enjoy processing complex messages that may include a good deal of technical information. They are likely to ask questions to get more information.
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Creative briefs include information about:
a. The target audience b. What you want the target audience to know, understand or feel c. Key insight d. All of the choices
Explaining how a mediation process will unfold ______.
A. helps disputants to remain patient while listening to the other tell his or her story B. creates an unnecessarily long opening statement C. gives the disputants too much information when they are worried about their own conflict D. unnecessarily duplicates premediation casework information