The statements "Two points are critical here" and "The following information is essential" reflect what type of organizational technique used in aiding listeners' understanding?

Expectancy violation theory suggests that each of us interacts with others with certain

preconceived expectations about their behavior. Indicate whether the statement is true or false

Fantasy chains are a means by which a group can develop values, norms, and other features of its culture.

Answer the following statement true (T) or false (F)