Fantasy chains are a means by which a group can develop values, norms, and other features of its culture.

In developing leadership skills, a person must start by being able to

a. organize people according to what they like to do. b. decide which people will work well together. c. draw on past experiences. d. critically think about how to organize the members of the group.

As audience members, if we prefer to listen to complex information that is interspersed with facts and details, we are

a. critical listeners. b. action-oriented listeners. c. analytical listeners. d. task-oriented listeners.