The power of the group comes from the group _______ members that follow group norms, or _______ those that do not

To improve the decision making process and reduce risk, information used by individuals and business firms must be which of the following?

A) Creative B) Colorful and graphic C) Relevant, useful, and accurate D) Extremely detailed

Which of the following is not a reason why customer relationship management systems often do not live up to the expectations of senior managers?

a. Sales executives are not involved in the selection and deployment of the CRM system. b. CRM systems generally do not provide the ability to track profitability per customer, to detect customer dissatisfaction, or improve the selling process. c. Senior management does not consider CRM to be a strategic tool. d. CRM systems are relatively easy and inexpensive to implement. e. All are reasons why CRM systems often did not live up to the expectations of senior managers.