Customer service providers must perform periodic self-evaluations to assess their

effectiveness and to identify areas that ___________________.

a. need improvement
b. display excellence
c. are unimportant
d. none of the above

a

Business

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_____ refers to communication by marketers that informs, persuades, and reminds potential buyers of a product in order to influence an opinion or elicit a response

a. Distributive communication b. Perceptual communication c. Promotion d. Transmission

Business

The employer should not ask you questions about

A) your marital status. B) your ethnicity. C) your religion. D) any of the above.

Business