When exposed to the same sources of stress, individual employees will experience the consequences of stress in largely the same way

When responding to a customer request or complaint, how can a writer achieve the best results possible?

A) By indicating how company policy determines the response to the request or complaint B) By indicating a more appropriate method of filing the request or complaint C) By identifying who is at fault regarding the request or complaint, and then offering a solution anyway D) By offering future discounts and benefits to ensure loyalty E) By showing understanding for the customer request or complaint

Sammy Strange is convinced that he was kidnapped by the RCMP and satellite receivers

placed in his skull so that the government can eavesdrop on his thoughts. He has conducted research on the internet and has discovered that there are at least 200 other people who have had the same experience. Sammy wishes to commence a class action lawsuit on behalf of himself and all the other victims of the government's conspiracy. Which of the following hurdles is he likely to face in his attempt to commence the action? A) The court will likely not certify the action as it is frivolous B) The court will likely not certify the action until Sammy is examined by a psychiatrist C) The court will certify the action only if Sammy posts a large security bond. D) The court will make an order for summary judgment in favour of the government E) The court will likely not certify the class action unless all the other potential plaintiffs submit to psychiatric testing.