When responding to a customer request or complaint, how can a writer achieve the best results possible?
A) By indicating how company policy determines the response to the request or complaint
B) By indicating a more appropriate method of filing the request or complaint
C) By identifying who is at fault regarding the request or complaint, and then offering a solution anyway
D) By offering future discounts and benefits to ensure loyalty
E) By showing understanding for the customer request or complaint
Answer: E
Explanation: E) To achieve a positive result, craft a response that shows understanding for the customer's complaint, apologizes when appropriate, and identifies a solution.
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Which of the following would be helpful to an analyst evaluating the performance of a firm?
(a) Understanding the economic and political environment in which the company operates. (b) Reviewing the annual reports of a company's suppliers, customers, and competitors. (c) Preparing common-size financial statements and calculating key financial ratios for the company being evaluated. (d) All of the above.
Venns is a chain of department stores that has become more focused in recent years and now stocks only exclusive labels of designer home accessories. Venns has transformed itself into a chain of pop-up stores
Indicate whether the statement is true or false