While Brian, a renowned political science professor at Harvard, speaks he has a nervous habit of saying um at the end of each sentence. When his audience rated him after a recent presentation he gave to a group of CPAs about the benefits of reforming the tax system they noted that he lacked credibility. What might explain their assessment?

a. most of his audience had not attended Harvard
b. his audience has a different career than the speaker and therefore feel dissimilar
c. his audience did not agree with his position
d. he used too many vocal nonfluencies

d. he used too many vocal nonfluencies

Communication & Mass Media

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An important part of creating change in an organization for better client services is:

A. Set goals and a way to measure them B. Implement policies C. Poll employees for what would make their jobs easier D. A and B above E. B and C above

Communication & Mass Media

What refers to the control and the structuring of a shot series during editing?

a. classical dramaturgy b. visualization c. locking-in d. sequencing e. blocking

Communication & Mass Media